Privacy Policy

Dubai Family Tours ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book tours online, or buy attraction tickets through our services.

1. Information We Collect

Personal Information

When you book tours online or buy attraction tickets, we may collect the following personal information:

• Full name and contact details (email address, phone number)
• Billing and shipping addresses
• Payment information (credit card details, billing address)
• Date of birth and age information for tour participants
• Emergency contact information
• Dietary restrictions or special requirements
• Travel preferences and booking history

Automatically Collected Information

We automatically collect certain information when you visit our website:

• IP address and browser information
• Device type and operating system
• Pages visited and time spent on our website
• Referring website information
• Cookies and similar tracking technologies

2. How We Use Your Information

We use your personal information for the following purposes:

• Processing and confirming your tour bookings and attraction ticket purchases
• Providing customer support and responding to inquiries
• Sending booking confirmations, updates, and important notices
• Processing payments and preventing fraudulent transactions
• Improving our website functionality and user experience
• Marketing communications about special offers and new services (with your consent)
• Complying with legal obligations and regulatory requirements

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With trusted third-party companies that help us operate our business, including payment processors, tour operators, and attraction venues
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of business assets
• Safety and Security: To protect the rights, property, or safety of Dubai Family Tours, our customers, or others

We do not sell, rent, or trade your personal information to third parties for their marketing purposes without your explicit consent.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• SSL encryption for all data transmission
• Secure payment processing systems
• Regular security audits and updates
• Access controls and employee training
• Data backup and recovery procedures

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and analyze website usage. Types of cookies we use include:

You can control cookie settings through your browser preferences, but disabling certain cookies may affect website functionality.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request transfer of your data to another service provider
• Opt-out: Unsubscribe from marketing communications at any time
• Restriction: Request limitation of how we process your information

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Booking and payment information is typically retained for 7 years for accounting and legal compliance purposes.

8. International Data Transfers

As Dubai Family Tours operates internationally, your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information during international transfers, including standard contractual clauses and adequacy decisions.

9. Children's Privacy

Our services are designed for families, and we may collect information about children as part of family bookings. We do not knowingly collect personal information directly from children under 13 without parental consent. Parents or guardians are responsible for providing accurate information about family members included in bookings.

10. Third-Party Links

Our website may contain links to third-party websites, including attraction venues and partner services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

11. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated Privacy Policy.

12. Contact Information